Step by step guide for Filing Payment Related Grievances (PMT-07) at GST Portal (gst.gov.in): How can I send grievances/ complaints relating to GST Portal? OR How can I send action to the Grievance Officers even more query?
To submit a grievances/ problems concerning GST Portal, carry out the following steps:
1. Gain Access To the GST Portal by visiting the URL www.gst.gov.in
2. Login with your credentials.
Grievances can be submitted either before or after logging-in to the GST Portal, nevertheless, payment associated complaints can only be sent by registered users or Taxpayers, because they are needed to mention the GSTIN.
3. Click the Services > User Services > Grievance/ Complaints command.
The Grievance/ Complaints page is shown. The Submit Grievance area will open by default.
4. In case you have actually already filed a grievance and you are submitting the grievance once again, enter the previous complaint id in the Previous Grievance Number field.
5. In the Grievance Type drop-down list, choose the Grievance Against Payment (GST PMT 07) alternative.
6. In the Grievance Related To drop-down list, select among the available two alternatives:
- Amount debited from the bank account, Cash journal not updated
- NEFT/ RTGS associated concern
- The details in the Details of Taxpayer( Person) who is reporting the grievance are auto-populated. In case you have actually not logged in, you will need to enter your own details in the Details of Taxpayer( Person) who is reporting the grievance area.
8. In the Discrepancy In Payments area, in the CPIN field, enter the CPIN of the Challan.
9. In case of pre-login, go into Capcha code.
10 Select the Sign with Authorized Signatory’s PAN option and select the Authorized signatory.
11 Click the SUBMIT WITH DSC or SUBMIT WITH EVC button to send the complaint type.
FILE WITH DSC:
- a. In the Warning box that appears. Click the PROCEED button.
- b. Select the certificate and click the SIGN button.
FILE WITH EVC:
a. Enter the OTP sent out on email and mobile number pointed out in the grievance type and click the VALIDTATE OTP button.
On submitting the complaint type, the GST Portal will create a Grievance Tracking Number and send it to the e-mail address as pointed out in the type. You can examine your complaint status after 10 minutes, utilizing the ‘Enquire Status’ service.
How can I keep an eye on the progress/ status of my sent grievance?
To monitor status of your sent grievances/ problems regarding the GST Portal, carry out the following steps:
1. Gain Access To the GST Portal by going to the URL www.gst.gov.in
2. Login with your qualifications.
Status of a Grievances can be asked before or after logging-in to the GST Portal.
3. Click the Services > User Services > Grievance/ Complaints command. The Grievance/ Complaints page is shown.
4. Click the Enquire Status section.
5. Go into either your Grievance Number or Date Range. In case you have not visited you can just browse the Grievance Number.
6. Click the Search button.
The search results page will get shown, enabling you to access the status of your sent complaint.
If you are logged-in to the website and have actually searched using the Date Range option, the search result will display the status of all sent complaints together with their respective Grievance Numbers.
All complaints will reveal one of the following statuses, depending upon their resolution path and check point:
- Submitted: On submission of complaint
- Resolved: Once the complaint gets solved.
Clicking the Grievance Number will display the matching details in read-only mode.
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